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Careers & Internships at PACER Center

PACER’s Health Information Center (HIC) Project Coordinator

Status: 75% to 100% FTE, 30-40 hours per week, Salaried monthly, Exempt status

Children and youth with special health care needs (CYSHCN) are those who have or are at risk for chronic physical, developmental, behavioral, or emotional conditions that require health and related services of a type or amount beyond that required by children generally. PACER’s Health Information Center helps families navigate health care, social service, and education systems to access appropriate care and services for their children and youth with disabilities and special health care needs, and works with professionals to support family-centered care.


  1. Provide telephone, e-mail, and in-person individual assistance (information and guidance) to families of children and youth with special heath care needs and the professionals who work with them.
  2. Develop and deliver virtual and in-person trainings on relevant topics for families and professionals.
  3. Collaborate with various local, state, and national agencies and organizations, including Minnesota Department of Health, that serve children and youth with special health care needs.
  4. Conduct outreach and disseminate resources to increase impact of project across the state.
  5. Write program related content for families and professionals that are clear and accessible.
  6. Oversee updates and post current content for project website.
  7. Coordinate project activities and track progress on completing grant requirements.
  8. Collect and manage program data necessary for grant and organizational reporting.
  9. Supervise other project staff, and train new staff as needed.
  10. Oversee PACER’s Dental and Medical Advisory Board with project staff.
  11. Other duties as required.

Experience/Background Skills:

  • College degree in related field or equivalent background gained through specialized training, work experience, and/or personal experience as the parent or family member of a child with a disability or special health care needs
  • Ability to relate to and communicate effectively with families of children with disabilities and special health care needs and related professionals
  • Ability and interest in researching and staying current on a variety of complex topics and translating systems-terminology into family-friendly language in writing and verbally
  • Competent in public speaking on virtual and in-person settings
  • Experience working with individuals in a guidance, teaching, or coaching role
  • Knowledge of state and federal laws and services related to health care systems and private and public insurance programs
  • Ability to keep accurate records and collect data for evaluation purposes
  • Experience with Microsoft Office and data entry
  • Ability to provide own transportation and flexibility to travel periodically to provide training activities that may be scheduled during daytime or evening hours
  • Ability to work with diverse populations in culturally competent ways
  • Excellent organizational skills and ability to meet deadlines

Additional Information

  • Parents of children and young adults with disabilities and special health care needs are encouraged to apply.
  • PACER staff are currently working a hybrid (remote and in-office) model.
  • Salary will be based on experience and qualifications.

To apply, send resume and cover letter via:

  • Email: [email protected] or
  • Mail: Recruitment Director | PACER Center | 8161 Normandale Blvd | Minneapolis, MN 55437

PACER Center is an Affirmative Action and Equal Employment Opportunity Employer.

Posted March 2023